Temper

One more comment before I really delve into work - do I really need to improve my temper? I mean, the reality is that my seeming "overreactions" are actually appropriate given the idiocy of the people with whom I am dealing. So perhaps my reaction is an important teaching tool for them - they will think twice before saying stupid things, reflect on their responses, consider alternatives, learn how to deal with people on a more realistic basis and generally become better employees. The best employees are always the ones who've gone through hell in terms of customer service b.c. they understand how to deal with people and how to respond to their visceral reactions. So perhaps I am doing society a favor by being troublesome/reactionary, I don't know, generally socially unacceptable, because I am helping others learn to deal with the real world and not just the fake world of people from Omaha who are just happy about everything and would never complain violently about the lack of gluten-free food options on a stranded flight.